AussieWebCompany · Updated 23 October 2026
Privacy Policy
AussieWebCompany · aussiewebcompany.com Last updated: 23 October 2026
AussieWebCompany (“AussieWebCompany”, “we”, “us”, “our”) is a brand operated by TOBODIGI LLC, a Maryland (USA) limited liability company with its mailing address at 7570 South Arbory Ln, Laurel, MD 20707, USA. AussieWebCompany is a web design studio building websites, Shopify stores and brand identities for Australian businesses. This policy explains what personal information we collect through aussiewebcompany.com, our enquiry channels and our projects, and how we use and protect it, and the choices and rights you have. TOBODIGI LLC is responsible for your personal information.
1. Information we collect
Information you give us - Contact details: name, email address, phone or WhatsApp number, business name and country or city. - Project information: your brief, budget, files, content, feedback and messages. - Billing details: billing name, address and invoice details. We do not receive or store your full card number. Card and account details are entered directly with our payment processors. - Account access that you choose to share for your project (for example hosting, Shopify, publishing or app store accounts). We use this only for your project and ask you to change passwords after handover.
Information collected automatically - Device and usage data such as IP address, browser type, pages viewed, referring site and approximate location, collected through cookies and similar technologies (section 4).
Information from others - Payment confirmations and fraud-screening results from our payment processors, and information from platforms you connect us to for your project.
2. How we use your information
- To respond to enquiries, prepare quotes and deliver the services you order;
- To process payments, issue invoices and handle refunds, disputes and chargebacks;
- To communicate with you about your project, including by email, phone, chat or WhatsApp;
- To prevent fraud, secure our systems and enforce our terms;
- To improve our website and services, and measure our advertising, with your consent where the law requires it;
- To send occasional marketing emails if you have agreed or the law allows it. You can unsubscribe at any time;
- To meet legal, tax and accounting obligations.
3. Payment processors
Payments are processed by Stripe or PayPal and, where agreed, Payoneer. When you pay, you give your payment details directly to the processor, which handles them under its own privacy policy and security standards (including PCI-DSS for card data). The processors share with us confirmation of payment, the amount, your name and email, the last digits or type of your card, and fraud-screening results. They may also use your information to meet their own legal obligations, such as anti-money-laundering checks.
- Stripe: stripe.com/privacy
- PayPal: paypal.com/privacy
- Payoneer: payoneer.com/legal/privacy-policy
4. Cookies, analytics and advertising
Our website uses cookies and similar technologies. Some are needed for the site to work. Others help us understand how the site is used and measure our ads. Depending on the page and your choices, these may include:
- Meta Pixel, only where you allow it: measures the effectiveness of our ads and may be used to show you our ads.
- Tawk.to live chat, only where you allow it: lets you chat with us; stores chat messages and basic device information.
- WhatsApp (Meta): if you choose to contact us on WhatsApp, your number and messages are handled through WhatsApp.
Live chat and advertising tracking load only after you choose “Allow” in our cookie and tracking choice. If your browser sends a Global Privacy Control (GPC) signal, Meta Pixel is not loaded, even if you click “Allow”. You can change your choice at any time with “Cookie settings” in the site footer. You can also block or delete cookies in your browser settings and opt out of interest-based ads through your Facebook/Meta ad settings, Google’s Ads Settings, or industry tools such as optout.aboutads.info. We honour Global Privacy Control (GPC) browser signals as an opt-out of “sharing” for advertising where applicable.
5. Who we share information with
We do not sell your personal information. We share it only as needed with:
- Payment processors (Stripe, PayPal and, where agreed, Payoneer);
- Service providers who help us run our business, such as website hosting (for example Hostinger), email, our private DigiDesk customer relationship management (CRM) system, live chat, cloud storage, analytics and advertising platforms;
- Team members and contractors working on your project, who must keep it confidential;
- Third-party platforms you ask us to work with (Shopify, WordPress, hosting providers, domain registrars and app or plugin developers);
- Professional advisers, and authorities when the law requires it or to protect our rights, our customers or the public;
- A successor business if the brand or the company is sold or reorganised.
6. International transfers
TOBODIGI LLC is based in the United States, and our providers and team members may be in other countries. Your information may therefore be processed outside your country. These countries may have different data protection laws. Where required, we use appropriate safeguards such as contractual commitments.
7. How long we keep information
We keep enquiry records for up to 24 months after our last contact, and project, invoice and payment records for as long as needed for the project and for tax and legal purposes (generally 7 years). Project files are kept as described in our Delivery & Fulfilment Policy. After these periods, we delete or anonymise the information.
8. Security
We use reasonable technical and organisational safeguards, such as access controls, encrypted connections (HTTPS) and reputable service providers. No method of transmission or storage is completely secure. Please do not send card details, passwords or sensitive information through our enquiry forms, chat or WhatsApp.
9. Children
Our services are for adults and businesses. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
10. Your rights (United States, including California)
Depending on where you live, you may have the right to: - Know what personal information we collect, use and disclose, and get a copy of it; - Ask us to correct or delete your personal information; - Opt out of the “sale” or “sharing” of personal information for cross-context behavioural advertising, and of targeted advertising. We do not sell personal information. Where advertising pixels count as “sharing”, you can opt out through our cookie or tracking preferences, through GPC, or by emailing us; - Limit the use of sensitive personal information (we do not collect sensitive personal information for that purpose); - Not be discriminated against for using these rights.
California residents have these rights under the California Consumer Privacy Act (as amended by the CPRA). Residents of other US states with consumer privacy laws may have similar rights. Visitors from the UK, EU or other regions may also have rights to access, correct, delete, restrict or object to processing, and to complain to their local data protection authority. Where those laws apply, we process your information to perform our contract with you, to meet legal obligations, for our legitimate interests in running and improving our business, or with your consent.
To make a request, email info@aussiewebcompany.com with the subject line “Privacy request”. We may need to verify your identity before acting, and you may use an authorised agent. We respond within the time the law requires (generally 30–45 days).
11. Australian privacy rights
We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
- Access and correction: you may ask to access the personal information we hold about you and ask us to correct it. We respond within 30 days.
- Anonymity: you may deal with us anonymously or under a pseudonym when making general enquiries, but we need your real name and contact details to quote, invoice and deliver a project.
- Overseas disclosure: AussieWebCompany is operated by a United States company. Your personal information will be stored and processed in the United States and may also be processed in other countries where our service providers operate (for example the United States, the European Union and the countries where our team members work). We take reasonable steps to make sure these recipients handle your information consistently with the APPs.
- Complaints: if you have a privacy complaint, contact us first at info@aussiewebcompany.com. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date shows when it last changed. If we make a significant change, we will make it clear on our website.
13. Contact us
- Email: info@aussiewebcompany.com
- WhatsApp: +61 480 839 458
- Brand office: 202/37 Barrack St, Perth WA 6000, Australia
- Operator: TOBODIGI LLC, 7570 South Arbory Ln, Laurel, MD 20707, USA