AussieWebCompany · Updated 15 October 2026

Refund & Cancellation Policy

AussieWebCompany · aussiewebcompany.com Last updated: 15 October 2026

AussieWebCompany (“AussieWebCompany”, “we”, “us”, “our”) is a brand operated by TOBODIGI LLC, a Maryland (USA) limited liability company with its mailing address at 7570 South Arbory Ln, Laurel, MD 20707, USA. This policy explains how cancellations and refunds work for our website, Shopify store and branding services. All of our services are digital and custom-made. We do not sell or ship physical goods.

Your Australian Consumer Law rights are not excluded. Nothing in this policy limits rights or remedies you have under the Australian Consumer Law. See section 10.

1. Summary

2. Pricing and payment

Prices on our website are starting project fees in Australian dollars: Websites — Launch (up to 5 pages) from A$249, Business from A$699, Growth from A$1,299; Shopify — First Store from A$425, Store Builder from A$799, Brand Store from A$1,399; Branding — Logo from A$149, Identity from A$349, Brand Kit from A$549. Your written quote or project agreement confirms the total, any applicable GST, inclusions, exclusions and payment schedule. No payment is taken through this website: we send a secure invoice or payment link after you accept the quote.

Payments are charged in Australian dollars (AUD) and processed by TOBODIGI LLC, a company based in the United States, through Stripe or PayPal and, where agreed, Payoneer. Because the merchant is located overseas, your bank or card issuer may treat the payment as an international transaction and charge a foreign transaction fee, even though the amount is in AUD. These fees are set by your bank, not by us. Your statement may show “TOBODIGI LLC” or “AussieWebCompany” as the merchant.

3. Cancelling before work starts

Work starts when we begin producing deliverables after receiving your payment (or deposit) and your brief. If you cancel before that point, we refund 100% of the amount you paid.

4. Cancelling after work has started

You may cancel at any time by emailing info@aussiewebcompany.com. We will review your quote or proposal, what you have paid and the work completed, and explain any refund in writing. We will not charge more than the value of work actually done.

If your quote or proposal sets out milestone values, those values apply. If it does not, we use this default schedule:

Any approved third-party costs we have already paid for your project (for example domains) are deducted only if we told you about them and you approved them before we bought them. Where a refund is given for work in progress, you do not receive rights to use the unfinished or rejected work unless we agree otherwise in writing.

5. If something is wrong with the work

If a deliverable does not match what we agreed in your quote or proposal, or has a defect, tell us within 14 days of delivery and explain what is wrong and the outcome you are seeking. We will:

1. Fix the issue at no extra cost (this does not use up your included revision rounds); and
2. If we cannot bring the work in line with the agreed scope within a reasonable time (normally 10 business days of your notice), give you a refund that reflects the part of the work that does not meet the agreed scope, up to a full refund if nothing usable has been delivered.

Personal taste is handled through the revision rounds included in your package. Disliking a design direction you previously approved is not, by itself, a defect, but we will always discuss options with you.

6. If we cancel or cannot deliver

• If we cannot start or finish your project for reasons within our control, we refund the amount paid for undelivered work, or 100% if nothing has been delivered.
• If we miss the agreed date for your first deliverable by more than 5 business days for reasons within our control (and not because we are waiting on your content, feedback or access), you may cancel and receive a full refund, provided you have not used any delivered work.
• If we decline or stop a project because it breaches our Terms of Service (for example infringing or unlawful content), we refund any amount paid for work not yet performed.

7. What is not refundable

Except where the law requires otherwise, including under the Australian Consumer Law, we do not give refunds for:

• Change of mind once this stage is reached: launch or final handover;
• Additional revision rounds or extra work that you requested and we completed;
• Delays caused by missing content, feedback or account access, or by you pausing the project;
• Third-party costs already paid to a provider on your behalf with your approval;
• Business results. We do not promise sales, revenue, traffic, search rankings, ad performance, leads or followers.

8. How to request a cancellation or refund

1. Email info@aussiewebcompany.com with your name, invoice or order number, and the reason for your request.
2. We acknowledge your request within 2 business days and give you a written decision within 5 business days.
3. Approved refunds go back to the original payment method through Stripe or PayPal (or, where agreed, Payoneer), whichever you used. They are usually sent within 5 business days of approval. Your bank or payment provider may take a further 5–10 business days to show the refund.
4. Refunds are made for the amount we received, in the currency you paid (AUD). We are not responsible for exchange-rate differences or fees charged by your bank.

9. Payment disputes and chargebacks

Please contact us before opening a dispute with your bank, Stripe or PayPal and, where agreed, Payoneer. Most issues can be resolved faster directly. This does not limit your right to dispute a charge with your card issuer or payment provider. If a dispute is opened, we will provide the payment provider with our records of the agreed scope, communications and deliverables.

10. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other laws that cannot lawfully be excluded. Our services come with consumer guarantees that cannot be excluded, including that they will be provided with due care and skill, will be fit for any purpose you made known to us, and will be supplied within a reasonable time. For a major failure you are entitled to cancel and receive a refund for the unused portion, or to compensation for any drop in value. You may also be entitled to compensation for other reasonably foreseeable loss or damage. If a failure is not major, we will fix it within a reasonable time.

For more information see the ACCC’s guidance on consumer guarantees and remedies at accc.gov.au.

11. Contact us

• Email: info@aussiewebcompany.com
• WhatsApp: +61 480 839 458
• Brand office: 202/37 Barrack St, Perth WA 6000, Australia
• Operator: TOBODIGI LLC, 7570 South Arbory Ln, Laurel, MD 20707, USA